Hello from JeepCares

[JeepCares]

Hello Everyone,

Please allow us to introduce ourselves. JeepCares is part of the Customer Care Team that represents Jeep brand, as well as other Stellantis North America brands. Beginning today, a dedicated member of our team will be monitoring the page. As we work closely with our dealerships and internal partners , we’re here to answer questions, share helpful information, and provide an added layer of support in any way we can.
You can reach us at any time through private message, or by tagging our team in a public post.

We truly appreciate the community you’ve built and are grateful to be part of it. We’re excited to learn from your experiences—whether that’s assisting with troubleshooting or simply hearing how much you enjoy your vehicles.

We look forward to meeting all of you and being a helpful resource within the community!

Sincerely,
JeepCares

 

[MaineRecon]

Any news on the current delays? When can we expect to see Recons arriving on dealer lots? None of the dealers seem to have any concrete information on when they’ll appear, including the dealership I placed a deposit with for my Recon.

 

[WXman]

Yes, @JeepCares please give us some information on what in the world is going on with this vehicle. NO dealerships here in Kentucky know anything about it. Jeep Customer Care up in Michigan says ask your local dealer. Jeep social media pages show nothing about Recon. I searched AutoTrader nationally and no dealers have a Recon on the lot to look at. It has become an absolute joke. Mark Dodge, who claims to be the highest volume Stellantis dealership in the U.S., tells me that the order banks were secretly opened during July ONLY and no orders for Recon can be taken now.

What is going on??

 

[JeepCares]

Hi there, @MaineRecon and @WXman! We appreciate your passion and inquiries. At this time our team can confirm that production for the Jeep Recon will begin at the Toluca Assembly Plant in Mexico but recommend staying in touch with your preferred Jeep Certified dealer for updates on availability. We know this might not be your preferred answer but know as soon as more information or updates are made available, we will be sure to share here. We're working to provide you with some news once able. Thanks so much in the meantime!

Hannah
Jeep Cares

 

[WXman]

Hi there, @MaineRecon and @WXman! We appreciate your passion and inquiries. At this time our team can confirm that production for the Jeep Recon will begin at the Toluca Assembly Plant in Mexico but recommend staying in touch with your preferred Jeep Certified dealer for updates on availability. We know this might not be your preferred answer but know as soon as more information or updates are made available, we will be sure to share here. We're working to provide you with some news once able. Thanks so much in the meantime!

Hannah
Jeep Cares

That's exactly the problem. Even the dealerships have been left in the dark. I've called at least a half-dozen dealerships in three different states. They all act like deer in headlights when I ask about Jeep Recon. It's frustrating. Jeep has teased this vehicle for over 3 years! It's been on the official Jeep website for at least 6 months now. Yet, Customer Care in Michigan can't help....dealers have been given no information....Jeep social media channels haven't even mentioned Recon in months....and this forum is as quiet as a library.

PLEASE tell the folks upstairs to give us concrete information before we abandon ship and go to another brand.

 

[JeepCares]

We hear you, @WXman, and will be sure to share customer requests and concerns for reference. Know we are also eager to share an update with you all.

Hannah
Jeep Cares

 

[davebwi]

Hello @JeepCares , I also wanted to express my concern with little to no information about Recon. For me what is so upsetting was what I call "Kicking the can down the road".
I ordered my jeep when my dealer told me Dec 8th 2025. The shipping date was shown on my order as Feb 2026, then in Feb it was early March, then in March, oh it will be here in June...you get the idea..can we get Real info?
Thanks Dave

 

[JeepCares]

Our team understands your feelings on this, @davebwi! Our team is aware of customer's desire for an update or additional information. We're working to provide an update as soon as possible!

Hannah
Jeep Cares

 

[WXman]

So I found a dealer about 3 hours away who has two Recons that show 9-5-26 ship dates. That's less than a week away. We'll know soon if Stellantis is playing games with us or not. If I don't get answers from this company soon I'm jumping ship.

 

[davebwi]

I completely agree.they need to release these SOLD vehicles now. I order a Renegade 10 years ago..It was new then and it traveled on a boat from Italy and got here in 3 months.
I know my dealer is just as disgusted as I am with my 9 month old order. Its like they dont want to sell these!
Crazy in my opinion.